"If" the lot is graded properly (as it should be), why is the water running from right to left? It is now May 19, 2021 and the grading they redid looks worse than it did before. To hold a house we put $3,000. We lived up to our end you haven't refund us our deposit. Needless to say, we are now going to have our dream home with room for everyone. The builder owns the HOA, which is also known as the builders association. There was literally cut and paste emails as to updates. 5. On select homes, through our affiliated lender and our Starlight Advantage Program, were offering you a special 30-year fixed rate mortgage featuring 5.50% (APR 6.37%) interest rate which result in a lower monthly payment. There is only one restaurant open from 11 a.m. to 4 p.m. every day except Wednesday. Complaints for Starlight Homes Florida LLC - Better Business Bureau 5 Reasons Why Buying a New Home Makes Sense | Starlight Homes BBB directs its services to businesses and consumers in North America. I am a single woman who has never bought a house before [and Starlight] explained the whole process and they held my hand and reassured me that everything would be okay. Make sure you click Allow or Grant Permission if your browser asks for your location. Hi ***** - Our team worked with **** Electric and determined that the damage was caused by an electrical storm. I can feel random nails throughout the upstairs and the stairs. Looking for a new construction home? Our team researched your concerns and made the necessary corrections to ensure this has been completely resolved. I will not give them a satisfactory response until all hazardous issues with the house have a resolution game plan to be fixed. They came out and adjusted items and when it came to the issues with my dryer, I was told the ventilation was not done correctly by repair man and that I would need to contact builders to correct. The first thing he said was "I need proof that your husband no longer has the child support debt of 11k and that the closing money is sitting in your bank" I was once again speechless and even asked him if he was confusing us? The finish code, engineering, and design drawings associated with a particular glazed application may differ greatly depending on the manufacturer, the type of window or door, and the desired aesthetic. Qualification, income and / or geographic restrictions may apply. The Benefits of Owning a Home Owning your home is a lifelong goal for many people and can seem like a big step. If your browser doesn't ask your location and your city still doesn't appear, try these steps: Please enter something you would like to search for. Let me start off by saying that when I first went to see the community and perhaps speak to an expert that could. Had they been honest and upfront; there is no way we would have put money down on a home we knew we wouldn't be able to afford and close on; since we had just moved across country and knew how much money we had for closing and down payment. Home Ownership vs Renting | Starlight Homes Do you need to file a complaint? The house is 15 months old. Ultimately, the decision of whether or not to use GL Homes as your builder will come down to your own personal experiences and preferences. Starlight Homes | Complaints | Better Business Bureau Profile These conditions are horrible as my daughter suffers from allergies and is allergic to everything especially mold, and I have stage 4 breast cancer. We are disappointed to hear about your experience regarding your recent warranty requests. Requires use of Velocio Mortgage, which is an affiliated lender. I don't think I have ever had a better experience! Would definitely recommend Starlight to friends and family! Programs, prices, rates, terms and conditions subject to change without notice. Until she finally sent me a text that I never submitted my application with the new lender and that either way she was no longer working at Starlight. . As interest rates continue to fluctuate and inventory sits at historic lows, now is the time to jump on this opportunity. That should've been red flag but I let it go. In the window that pops up, make sure Location is set to Allow or Ask. If you're still having trouble, please consult your browser's help page, or choose a city and state/province from the type ahead dropdown choices. This group of builders is among the most trusted in the industry, and Starlight Homes is pleased to be a part of it. Actual rates may vary. Other restrictions may apply. If you're still having trouble, please consult your browser's help page, or choose a city and state/province from the type ahead dropdown choices. That was already a red flag to me. Had them run my credit and came back I had to have 2 years of taxes on a 1099 which I asked about previously because I had already approached my bank about a home loan and thats what they educated me on. She also had to have them replace her hot water heater as well as issues with air conditioning unit. We still can't believe it. The technician on the first request never tested the unit or it components he told me he was going to replace the filter that's it and that the noise coming from the unit and the temperature gauge is 3-5 in range. About Starlight Homes" Starlight Homes is backed by the resources and expertise of Ashton Woods, one of the nation's largest private homebuilders with over 30 years of experience. In terms of high-quality building, legally sound land and property, and so on, you should select a developer who can provide these services. Putting the sold sign in front of the home was our favorite part. You may even be able to put zero-dollars down in some instances. Hi ****** - It is our understanding that member of our team met you today to review your concerns. We called corporate and someone contacted us back by December 27 saying that Rosamar P**** will be contacting us asking for our address to send us a check with the refund. Newly added is a recall on electric boxes on the home. Please know that we are working towards investigating the warranty requests you have summitted and that we strive for the best in homebuilding and customer service (so your concerns are a priority for us). However, use of Velocio Mortgage is not required to purchase a Starlight Homes home. The constructers came and fixed it about a week before our 1 year warranty was up March 2021. Honestly this is the first time weve bought a house and we had a lot questions and worries. If youre looking for a home, someone who is willing to answer all of your questions no matter how small, and be a part of the team every step of the way, I cannot recommend her enough. Numerous repairs have been necessary. Please select the region that you would like to explore today. Our homes will be of the highest quality, and we are confident that you will be pleased with them. Here are some ways owning your home can go from a goal to reality. Please click on the country abbreviation in the search box below to change to a different country location. Building with glazed panels is an important component of the construction process, and the factors that influence the finish code, engineering, and drawings for a specific application can make a big difference in the final product. I have attached all reports for you to review. Id give them zero if I could. That means more money to buy the things you love or to save for a rainy day. It has taken 4 months so far and I am still lacking the new cabinet. Please know that our team worked hard to assist you in every way possible during your time with us. Wonderful staff and very helpful. Just trying to get clarity if anyone has had any experience with the buying process from them. They documented that the house was built without a drip edge and roofing felt/water ice gaurd was not seen during inspection of leak. Starlight Homes: Find Your New Home with Starlight Homes - New Home Source The people were so welcoming! I rescheduled the structural engineer appointment for next available, which is on Augist 15, 2022 I was unable to keep the appointment on August 01, 2022. They have been dismissive and seem to not care to stand by their word on supplying a quality house. Visit our Privacy Policy and Terms of Use for more detail. Programs, prices, rates, terms and conditions subject to change without notice. Came back with typical corporate jargon and said non refundable even tho it's due to a document out of my control to possess ASAP. See terms and conditions for complete information. Starlight is an affordable builder that has been mushrooming in Central Florida in the past few years. They covered up one entry point, where the siding had a hole and put bird gel on roof. A couple of days later, she called me to please please please speak to another lender "Nestor" because he was the "best" working with similar situation and making impossible possible. Fill out the form below and we'll be in touch with you via text shortly. The problem is not only limited to the home building. Obviously that's not a realistic request at all knowing the situation. I will attach all reports for you. Supply of homes and homesites at these prices are limited and subject to availability. On 2/10/23 having not received reimbursement, I inquired and was told it was already sent. Currently waiting on AIRTRON" the air conditioning unit to come and cut a hole in the wall to make sure that the lines are properly working. I will need another opinion. Our team has contacted the **** contractor on the homebuyer's behalf. If you use them beware and don't expect your home to be completed any time close to when you're told when signing up for this whole ordeal. No one from corporate or Rosamar is taking our calls or texts. Thanks to Starlight Homes, now we have a beautiful 3 bedroom, 2 bathroom home to begin our life together! The carpeting is coming apart at every doorway and tiled area and the nails really hurt when you step on them. Apparently there is an issue trying to schedule the cabinet installers and the counter top people together. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. On 2/16/22, all repairs at Starlight Homes should be completed. Additionally, the homes are made from modular components that can be easily transported and assembled on-site. The last number I was given was ************. Homeowner Reviews and Ratings | Starlight Homes We have a beautiful home and are so pleased with our neighborhood. We have your back. Based on recent surveys, home buyers appear to be turning to the five most trusted home builders in order to find the perfect new home. I have had to put area rugs down at all door thresholds so I don't bleed from stepping an a carpet tack. She explained that either way the lender did not want to give us the loan due to financial issues and because it was not something we had in control she was able to request our deposit. This communication is provided for informational purposes only and should not be relied upon by you, not to be construed as a quotation or offer of credit from any lending institution. More to come. New cars and trucks are packed with sensors and technology that protect and pamper drivers and passengers. Starlight Homes is not a lender or mortgage broker, and does not offer loans or mortgages. You will be able to use this towards a different home if you decide to purchase with us within a year after cancelling your most recent contract. We got a call from Trailblazer Mortgage to get an approval and on January 15, 2022, who told us rates and amounts to close etc. They were within our budget, so we put down $5,000 earnest deposit for a home and then on 1/21/22 we got the docs that showed the true cost of the purchase. It's a nice perk that you may not know about. The deal was never 100% positive, according to Starlight Homes (Covington, GA). We are well-known for our homes high-quality construction and beautiful finishes. We were notified that we were successful in having to bid $1000.00 over the highest bid which cost us an extra $,46,000.00 more than the original advertised price of $329,990.00 for that model. On December 23, 2021 we gave a deposit of $4000.00 as a deposit. I'm really stressed out and worried that I will be left holding the bag for these repairs. "This time", ***** informed me that I should receive the check by 2/24/23. Rosamar P**** said that will not be any refund. About See all At Starlight Homes, we believe everyone deserves the chance to make their dreams of home ownership a realitywithout breaking the bank. In our system, we see that the completion date you have mentioned below (7/30/2022) is not imperative, but rather the date you have requested. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Brandon took very special care of me. This time I was told the check was mailed that day; Tuesday 2/14/23. They have guided us home. Get ready to invite friends and family over to your new home. This issue is causing inflated electricity bills over ************************************************** writing what he actually checked and what was done on the service call and he could not and when I requested his supervisor and I still have not been updated. Actual rates available to you may vary based upon a number of factors including credit score, documentation level and market conditions. My warranty doesn't expire until 07/30/2022. Our sales guy is amazing. For informational purposes only, not to be construed as quote or offer of credit. Restrictions on the maximum loan amount and loan-to-value ratio apply. Joseph Homes is a company that makes a real difference in the lives of people in need, and we can learn from its success story. From upgraded kitchens to lighting and bathroom details that'll give your home a boost, these upgrades can be yours. We walked in the Ophelia and knew it was 'our' home. Starlight Homes was requesting $5k for deposit and I only had $2.5k at the time. * 9' Ceiling First Floor As a matter of policy, BBB does not endorse any product, service or business. I continued to complain and they kept telling me that's how it was supposed to be. A good builders standing and reputation are very important factors to consider when selecting one for your home or for a large investment. This was just one of the many Starlight deceptions. I spoke to him and agreed that ANOTHER application will be submitted. They are not cooperating and insist on us closing even with the issues and inadequate quality of the home. We're truly happy with the way that everything went with Starlight Homes. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Privacy Policy. At Starlight, we make the journey to homeownership something to celebrate with a simplified home buying process and a helping hand to guide you every step of the way. . Based on the records we have, we estimate that the customers flooring was replaced on 9/26/21. Victory Plumbing was unable to resolve a recent plumbing problem because they did not show up. See terms and conditions for complete information. In addition to payment for principal and interest, payments for taxes, homeowners insurance, mortgage insurance and possible HOA dues are required. The reason starlight homes are so cheap is that they are prefabricated in a factory setting. BBB Business Profiles generally cover a three-year reporting period. If you have any additional questions, please refer to your previous communication with your provided division contacts as they are best positioned to assist you. BBB Business Profiles are subject to change at any time. Payment is based on a purchase price of $289,990, 3.5% down payment, 7.00%, 30-yr fixed rate (APR 7.95%), FHA. We are disappointed to hear that your experience with Starlight Homes has been anything less than exceptional as we strive to provide the best customer service possible. *This company may be headquartered in or have additional locations in another country. Standard health insurance through Cigna. The company has built homes in Arizona, California, Nevada, and Texas. 3 complaints closed in the last 12 months. It's a dream come true. According to Karen which is the loan processor with Trailblazer Mortgage, who we spoke to while I was at the office she then reviewed my application, finances and credit history she stated we won't have any issues and gave us the ok to proceed. Homes were delayed in selling because of windows on back order for the particular model we were interested in. Feel the pride that comes along with knowing you and your family are the first to make your mark, and your memories, in your space. They first found that the sink drain was missing a gasket, then they also found a leak under the cabinet. The insurance company that they work with is slow and they assigned me an electrician until next July 5, just to come and evaluate. That's why we do things differently at Starlight Homes. If you have any other questions, please feel free to reach out to our local team as they are your best contacts for any repair questions or concerns. This is the best way to communicate after closing for warranty request. "Lender" is the financial institution that will lend you the money to buy your home. 4 Tips from Our Team on How To Choose a Home. More recent warranty requests have been received and our team is actively working to schedule appointments with you to complete these as well. Thank you, Starlight homes. Your flooring replacement has been scheduled and is set to be finished this month. Despite multiple attempts, I was refused refund status from the Starlight Homes Lender. Starlight is their non-customizable, more affordable option. $1,678/month*. Financing is offered by Velocio Mortgage (NMLS ID # 1529234), an affiliated lender of Starlight Homes. Reviewing now and formally sending over to the division assap!!! Joseph Homes mission is to provide affordable homes to people who are in need. We moved into our home on May 20th, 2020 a year later we did a warranty request. They are extremely polite, professional, humble, and hard-working. I'm very worried. Buyer must obtain a FHA/VA loan, with a minimum credit score of 680, in order to qualify for the special financing rate. Qualification, income and / or geographic restrictions may apply. Either way the last thing we signed from Eileen was an addendum like if the lender was going to contribute more. Is the firm financially sound? I was given yet another number ************; and again, the *** did not provide an option for the *******************. These claims were submitted within our warranty and should be honored per the contract I signed. Salesperson was absolutely amazing. My neighbor on the other side of my property had the same issue with flooding and having to get cabinets and floors replaced as well as furniture. Asked January 28, 2023. . We were supposed to be in the home in may or should I cal it maybe! *See plan for terms & conditions. I just received a letter from Starlight homes on August 9th. This means that the homes are built in a controlled environment, which helps to keep costs down. Consent is not required for purchase of property. I recently purchased a home in Lincoln Oaks. They are the two workhorses of the community and I cannot be more thankful to have them taking care of my house. Other restrictions may apply. This when on and on. I closed on a home in the ******************* located in Monroe, Georgia. Straightforward. We have added a new family member. We have been canceled on now over a year. Here I give my overview of the pros and cons of buying with Starlight. View Plan Details. If you could give 0 stars I would of done that, this company and their partnered company trailblazer mortgage are a bunch of frauds, scammers, liars, and thieves! Programs, prices, rates, terms and conditions subject to change without notice. If a company has a lot of complaints and a lot of transactions, take the size of the company into account. User does not have to select a country if they click this link. Actual rates available to you may vary based upon a number of factors including credit score, documentation level and market conditions. Horrible experience. Did you know that you may no longer need a large down payment to own a home? Anything below that, and you will not be able to finance a home through them. The salesman was *****. Heres the good part in order to go under contract on our new house which took *********************************************** the closing timeframe during the time they told us that due to fha loan we didnt meet the minimum time limit for the discharge date. After receiving his permanent U.S. residence papers & arriving from Canada to care for our aging parents we started looking for homes for sale in Florida. My complaint is against the builders of Starlight Homes. So they moved us to another home with a different completion date. With Starlight Homes,your home is brand new and come with a warranty. I was concerned that I would not be able to pay off the balance due on 2/19/23. Thank you! See Starlight Advantage Program for terms, conditions, requirements, and exclusions. What a shame of a company to entrust and do business with! So ding on my credit for no reason. I finally got the city involved and they even stated it was done incorrectly and poorly. Did you know that when you pay interest on mortgage payments, you may get a tax break? My experience with the Starlight did not start so good but it completely changed when I met Keith and Dillon. Since then, the process has gone downhill.We were assured the home would be in excellent quality standing and what to be expected when buying a new home through their company. In the window that pops up, make sure Location is set to Allow or Ask. No contact number was given to me to follow up NOTHING. The salesman also said we would be going into a bidding war for one of the two homes available. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Answered January 28, 2023. Fast forward everything for the loan is COMPLETED minus proof of the payment plan with the IRS so they could include that in the monthly payment I have. Following review of the response provided in response to complaint ID ********, I have decided that the resolution provided is satisfactory. We closed on our home March 23, 2020. This makes them much cheaper to construct than traditional homes. Homeownership Starts Here It's a big question whether to rent vs. buy a home. 2338 sq. Ashton Woods has been named 'Builder of the Year' by Builder & Developer Magazine. I can still hear them and smell them on second floor of house and front of house. She went above and beyond. For the BBB EU Privacy Shield independent dispute resolution program, please click here. We apologize for any miscommunication as we strive to be the best and are working diligently to complete this request. If you have any additional questions or concerns, please continue using our warranty portal. Nothing is off limits. When you purchase a home through the Starlight Advantage Program,we'll contribute a set amount of dollars to go towards your closing costs. Then they required me to pay off my car which was perfectly fine. Starlight Homes: A Reputable Home Builder With Over 30 Years Of Requires use of Velocio Mortgage, which is an affiliated lender. Owning is Affordable - No Down Payment | Starlight Homes Tara N. Verified Kyle, Texas Starlight Homes made the first time home buying process extremely easy. It is our understanding that you had an appointment set for yesterday (7/19) with one of our representatives to review your concerns. Comes back they were going to have everything for the loan completed and we would just wait for me to file and everything would be good to go. Payment is based on a purchase price of $289,990, 3.5% down payment, 7.00%, 30-yr fixed rate (APR 7.95%), FHA. Thanks, Starlight Homes. NO ONE had contacted me to take over Eileen tasks. Rate is only available until pool of funds is depleted or the rate expires on August 15, 2023. Hi *****- It is our understanding that you have spoken at length with our sales team about your concerns. The property was purchased for **********. Qualification, income and/or geographic restrictions may apply. I have included a PDF with all my notes over this past year of communication. Thank you. Starlight Homes Reviews - Glassdoor Also, instead of 4.08% it's 4.625% and payments $140 higher per month. Now, we have no way of closing and will lose $5,000 earnest money because the salesperson told us the deposit is non-refundable even though we can't get the financing needed to close. At Starlight Homes, were here to help guide you through this unpredictable market. Then they added an ***** to push me out of the market to sell the house for more. We still can't believe it. Builders such as TRI Pointe Homes, Brookfield Homes, Richmond American, Drees Homes, and LGI Homes rounded out the top ten most trusted builders. I put in a warranty request in the **** homeowner portal for issues with the **** on 2 separate occasions as the thermostat is not functioning properly. Note that complaint text that is displayed might not represent all complaints filed with BBB. I went on a tour of Riverland in Port St. Louis and discovered that there were zero stationary bikes, zero spin classes, and zero Peloton bikes. Please reach out to Starlight Homes directly if you have any additional concerns. Whaaaat??? The only reason we ended up going with another was all of the lies that were told to us day after day week after week. We apologize for any inconvenience this may cause, and we will do our best to assist you. My husband filed a claim with the 2/10 warranty company and they denied our request and advised our issue did not fall under the structural damage warranty and that we were outside the craftsman warranty. A BBB member may not meet BBBs standards for publication, or it may display a portion of a complaint when a large number of complaints are received. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We were explained every aspect of the homes and process well. However, I asked for a roofing contactor/inspector to look at the roof. I filed in total over 60 repairs that need to be fixed, 33 of these by a third-party inspector These repairs include a safety hazard on the frame of the house being bent, so I don't' sleep on that side of the house. But those features are also raising the cost of repairs after accidents . More money in your pocket sounds nice, doesn't it? My portion of my Discover bill was paid in full on 2/19/23 ($441.42). This number is apparently for ******************* at the Roswell location who "I believe," *** no longer work for the company. I made the purchase in May of 2020. They took care of my house like their own and stayed on top of everything I requested them, no matter how long the list is. After several attempts, they said they didnt find any birds, but my upstairs apartment smelled terrible. Rate offer is on a first come, first serve basis. She accepted and in a week she requested another $500. ******************** We take customer satisfaction very seriously. According to some electricians, the ground pole of this house is bad. I paid it because I really wanted the home during the pandemic. We also enjoyed being able to pick our home and lot to fulfill our future needs and wants in a home. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. To date still no refund or contact. You can learn more about our cookies in our Privacy Policy. I am forever grateful and love my new home at Parkway Station Subdivision in Cartersville. Keith is my construction manager and Dillon comes along with him almost all the time they come for repair. Two years later July 10, 2022, my kitchen was flooded from faulty construction of the property. However, I noticed during the winter month the unit began running very aggressive and thee set temperature and the actual temperature is not changing and when the temperature drops the unit making intermittent loud noises and short cycling between secs up to a minute.
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