Security.
Products and services are guaranteed. We propose good quality products.
Buying your violin, you will do your payment on a secure system provided by the leader in internet transactions. We do not communicate your data to any third party, except for freight services.
You will have a 7 days trial after receiving your violin. During this time, you can try your violin and choose to change it or ask for a refund for any reason.
We act directly and we are responsible for our activities.
Customer service.
We try to have personnal and close relationships with violinists and any collaborator.
We can make our schedule as flexible as necessary, so please inform us of any special situation.
You can really contact us for any question or advice. We really will be pleased and do our best to help you finding the ideal violin or violin accessory.
Efficiency.
We try to be as quick as we can, so you can count on quick responses and acts.
Flexibility.
We are people and work with people. We try to propose the better conditions on every purchase.
We are not close in a system, we listen and try to adapt ourselves to violinists and specific needs of the persons who are contacting us.
Environment.
We are aware that packing is one of the activities that damages environment, so we already took some actions: we buy biodegradable loose fill and we made an agreement with a local company. We send most of our parcels in good conditions recycled packs. As a second benefit, you only pay for your violin, not for packing it!
